My rolls and tickets are all gone

A few minutes ago I just received a text from my boyfriend saying that when he logged in, all his rolls and tickets (400+ rolls, 6,000+ tickets) were brought down to 0. He sent me a picture and I went to log in to my Verydice app, only to find that my 200+ rolls and 11,000+ tickets were gone! We are madly upset that this happened and we want the issue fixed. We want our hard earned amount back! Ive been, for this whole week, spending hours and hours taking surveys, watching videos, all for this? Please give my roll and ticket amount back. This app was going so well until this happened.

Diniam about verydice, v1.3.6